ECM & FileNet Installation and Deployment
Overview
You're purchasing an ECM solution to optimize business processes, enable compliance, and/or improve productivity. How do you make sure it's implemented in a way that will maximize ROI?
ServRight, with over 200 certifications under its belt, will ensure you get the most out of your investment. We leverage our extensive expertise along with proprietary technology such as our KwikWork Business Process Framework to deploy your solution faster and more cost-effectively than the competition, and without the complexity typically associated with ECM implementations.
Our Approach
Our installation and deployment philosophy is based on team effort - it is something that we do with you - not to you. We utilize a "phased-in" approach that involves initially implementing your ECM system within the one area of your organization where there is the greatest chance of success. We then leverage that success as a springboard and model for additional deployments. By the end of this first deployment your IT staff will have sufficient knowledge to modify your ECM system as your business changes and grows. Or, if you don't want to manage the system yourself, you can take advantage of our world-class hosting services.
Our Process
We work closely with you to find ways to optimize your processes so you can quickly realize improved productivity and reduced costs. These processes will then be consolidated into a solution that leverages all required information assets with a unified ECM platform. Our installations and deployments include the following steps:
- Project kick-off
- Architectural review
- Hardware and software installation
- Join application design (JAD) sessions
- Solution configuration
- Software installation
- User acceptance testing (UAT)
- Rollout
- Measure success
Exeptional Support
Post-implementation we offer unparalleled single-point-of-contact support that leverages proprietary black box technology for exceptionally fast issue diagnosis and resolution.